Reference

How we protect your account and payment information

Your privacy is central to how we operate. When you deposit via JazzCash, Easypaisa, or Raast, or link a bank transfer, we keep your wallet details and account…

Account securityPayment data protectionYour access rightsLive casino and slots
Explore the Lobby Read FAQ
1jj3 How we protect your account and payment information
REACH US DIRECTLY

How to contact us about your privacy

Questions about your data or how we handle your privacy? Our support team is here to help.

Support Chat Open our in-lobby help desk anytime. Click the chat icon on your account page to ask about data requests, privacy settings, or wallet verification. Our team responds during active support hours.
Email Support Send a formal data request or privacy concern to our support mailbox. Include your account username and a clear description of what information you need or wish to change.
Account Settings Review and update your personal details directly in your account profile. You can verify your phone, update your JazzCash or Easypaisa wallet address, and see your linked payment methods at any time.
HOW WE PROTECT YOU

Data security and your account control

Protecting your information is a core part of our platform. We encrypt all payments, separate your wallet credentials from your account login, and log every transaction for your safety.

Payment data

When you deposit via JazzCash, Easypaisa, Raast or bank transfer, we never store your full payment credentials on our servers. Your wallet details are encrypted and tokenised so we can process future transfers without keeping sensitive numbers.

Transaction records

Every deposit, withdrawal, and account activity is logged with timestamps. You can review your full payment history and account balance in the Account or Wallet section anytime. These records help us verify your identity for security and are kept as long as you hold an account.

Account access

You can request a full copy of your personal data—including account details, payment history, and support tickets—by contacting our support team. We aim to provide this within a reasonable timeframe and in a format you can download and review.

Cookie and analytics

We use cookies to keep you logged in, remember your settings, and understand how you navigate the lobby. You can adjust cookie preferences in your browser. We do not use your data to build profiles for sale; analytics help us improve the platform for Pakistan players.

Data retention

Account information is kept as long as your account is active. After closure, we retain records required by local regulation for a defined period, then delete or anonymise the rest. Deleted data is removed from our active systems and backups.

Your right to change

You can update your registered phone number, email, and linked payment methods at any time in account settings. To remove or correct other data, or to request account closure, contact our support team and we will process your request according to your region's data protection rules.

Privacy and data protection FAQ

Real questions from players about how we handle personal information, payment details, and account privacy. If you do not see your answer below, reach out to our support team.

We collect your name, phone number, email, date of birth, and country to verify your identity and set up your account. When you deposit via JazzCash, Easypaisa, Raast or bank transfer, we record the payment method and transaction amount. We also log your login activity and gameplay on the platform for security and account records.

No. Your JazzCash, Easypaisa, Raast wallet IDs and bank details are never shared with third parties. We use secure payment processors to transfer funds, but those processors only see what is necessary to complete the transaction. We do not sell or lease your payment information to advertisers or other businesses.

We retain your account records and transaction history as long as your account is active. After you request closure, we keep records required by local regulation and fraud prevention for a set period, then delete or anonymise the rest. Exact retention times depend on local law in your region.

Yes. Contact our support team with a data access request and include your account username. We will compile your personal details, payment history, support communications, and any other records we hold, then send them to you in a readable format. Availability depends on local law and your region.

We log the dates, times, and types of tables or games you use for account security and responsible operations. We track account balance changes tied to your activity. This data helps us detect fraud and keep your account safe. Detailed session recordings are not retained; we keep summary logs for audit purposes.

Contact our support team immediately with your registered phone or email. We verify your identity using account details, then help you reset your password or secure your account. We also offer two-step verification via JazzCash, Easypaisa or email if you want extra protection for your wallet access.

Yes, we use cookies to keep you logged in, remember your preferences, and see how players navigate our lobby. Cookies help us improve the platform. You can adjust your browser's cookie settings to limit or block them, though some site features may not work smoothly without them. Availability depends on local law.

Related pages

1jj3 Pakistan Legal Note Pakistan Roulette SpeedBoost About Us FAQ